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Questions and Answers:

What is e4score.com?

Simply put, e4score.com is the best website for discovering, selecting, and monitoring Truckload Carriers. The key point of difference is that the TL Carrier can maintain their own Carrier Profile, so that their shipper customers have reliable and accurate information.

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What does the name "e4score" mean?

"SCORE" stands for Supply Community Opportunity to Reward Excellence. e4score provides tools that help logistics business partners (in a Supply Community) to work better together - right the first time, every-time - by rewarding excellence with more business opportunities. The "e4" recognizes that e4score is easy to use, efficient, effective, and extended.

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How does e4score populate the profile for each Truckload Carrier?

Every For-Hire Truckload Carrier has a Basic Carrier Profile in e4score. This Basic Profile is initially populated with data from the Federal Motor Carrier Safety Administration MCMIS Census File and SAFER System databases, and the EPA SmartWay database. e4score updates the profiles monthly for carriers that have not "taken over" their profile.

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How does a Truckload Carrier "take over" their e4score Carrier Profile?

Any Carrier can "take over" of their pre-populated profile at anytime for no-charge. Simply begin to register and if there is a pre-populated Membership Account and Profile for your MC or DOT Number, e4score will e-mail you a temporary username and password. The carrier is then responsible for maintaining their profile.

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Does e4score "guarantee" the carrier profile data in e4score?

e4score makes reasonable efforts to post accurate and timely information. However, e4score cannot and does not validate the MCMIS, SAFER, or SmartWay data or the data entered by each e4score Transportation Service Provider member. Please see the Terms of Service for additional information.

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Can I monitor my preferred (core) carriers in e4score?

e4score offers leading-edge Preferred Carrier List capability. You can upload your list of carriers, and then monitor them for authority, safety, or insurance alert conditions. With one click, you can request the "alerted" carriers to correct the situation or remove them from your Preferred Carrier List.

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Can my Preferred Carrier List be viewed by other shippers or brokers?

Your Preferred Carrier List is private. No other e4score member companies can view your list.

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I plan to invite my business partners to join e4score. Is there a Referral Program?

Yes, there is. Share your Referral Code (displayed at top when logged-in) with your business partners. When they enter your code during the registration process, you will receive a Referral Program check for 20% of their fees, payable on calendar quarters provided that your membership remains active. Please see Promo and Referral Programs for more information.

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How is e4score better than other Carrier Profile services?

E4score is unique. It's Carrier Profile is more comprehensive (Basic and Advanced Sections), can be maintained by the carrier (including Operating Docs), and has more powerful search capabilities (including Diversity/Minority Status, Empty Lane Posting, and EPA SmartWay Environmental Score).

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Does e4score have a security certificate?

e4score has a Authorize.net SSL Certificate. This certificate proves that e4score.com is legitimate, that your transactions are safe and protected by high quality security, and that e4score cares about your security and has taken extra steps to ensure it.

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Is my company data secure in e4score?

Absolutely. Carriers can flag categories in their Advanced Carrier Profile as confidential. Shippers can view these confidential categories only after requesting and receiving access from the carrier.

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What are my payment options?

There is no charge for a Basic Package in e4score. If you choose to upgrade to the Advanced or Premium Packages, you can pay by Credit Card or by ACH (e-check).

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Is my payment information safe?

Yes. Your payment information (credit card or ACH) is secure, encrypted with Cold Fusion's ENCRYPT which uses the DES algorithm.

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What is your privacy policy?

At e4score.com, we recognize that privacy is important. Our Privacy Policy explains the information that we collect and how we use it. In particular, we will never voluntarily make your contact information available to third parties.

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What computer hardware and software do I need to use e4score.com?

Any computer with internet access and an email address is adequate. All popular browsers, such as Internet Explorer and Mozilla Firefox, work with e4score.com. We also recommend Microsoft Excel and Adobe Acrobat to use all of e4score's features.

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How may I submit a suggestion to site enhancements?

e4score would be pleased to receive your improvement suggestions. Please submit them using the form on Contact Us.

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My question is not here. How can I get help?

You can submit the form on Contact Us anytime, or call us at 203-453-1360 during business hours (8 am to 5 pm ET). We would be pleased to be of service to you.

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